Blog Archives

Pasting links from OWA

I deal with Good support now and then for various technical issues with their mobile e-mail solution (Goodlink).  Today it appears they sent out a survey request to all of their customers, but I had to chuckle a little when I read the message and found they had pasted in the survey link through OWA.  If you read below, you will find the actual URL is missing the first h in the (http), and the actual linked URL is an Exchange OWA redirect link.  This happens when you copy a link from OWA and paste into another message.  By default in OWA, links point to the Exchange redirector and then take you to the link specified at the end of the redirect URL. 

I run into this issue myself from time to time and forget about this until I get a reply back to something I sent out with a complaint that the URL I sent does not work.  To get around I usually paste the link into notepad so I Can get a plain text copy of the link, and then I remove the Exchange redirector part.  I then paste in the plain text link which most e-mail programs and even OWA convert to a hyperlink automatically for you. 

I’m not trying to gripe about this flub, but find it humorous that such a mistake can be made by anyone and its nice to know I’m not the only person out there who forgets about this from time to time and sends out links that don’t work.  Now naturally a technically apt person could easily extract the correct link and get where they need to go, but the average person is going to reply and complain that you sent them a bad link.  Not just that, but now we all have the OWA logon link to their Exchange mailboxes.  (Don’t worry Good (motorola), I’ve hidden the actual OWA Link for your privacy) 🙂  (NOTE: I did receive a correction email from them shortly after receiving the message below).

Dear Valued Motorola Good Technology Group Customer:

Thank you for your recent inquiry into our support team. We appreciate the opportunity to serve you, and help you and your company meet your mobile messaging needs. To gauge the level of support you, and other customers are receiving, and to better understand where our strengths and weakness are, we are asking for your help.

By clicking on the following link and taking a brief six question survey, you will help us gauge the level of support we are providing our customers. This will allow us to know where our strengths are, and where we need improvement:

ttp://www.zoomerang.com/recipient/survey-intro.zgi?p=maskedsurveyidforprivacy <https://nosy.notmotorola.com/exchweb/bin/redir.asp?URL=http://www.zoomerang.com/recipient/survey-intro.zgi?p=maskedsurveyidforprivacy>

Please spend the two minutes it will take to respond to the survey questions so we will know how to better serve you in the future.

Sincerely,

The Good Technology Group Technical Support Team

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My IT Annaversary

I didn’t realize it until recently, but 2008 marks my 10th annaversary being in the IT industry.  It just kind of snuck up on me really, but when someone asked me how long I’ve been doing what I do, I had to count twice to verify it has been 10 years. 

I’m not quite sure yet how I would envision the next 10 years, since technology changes so rapidly.  I will probably slow down a bit one day soon and try to map out some plans for the coming years. 

It was 10 years ago now that I got my first IT job, a lowly rebate programming position using PICK.  From there what I consider to be a real IT position came along where I worked kind of like an apprentice for a local IT services shop.  I learend a lot from the other techs and eventually became the technician of choice for several clients.  I went on to work for state and local government and to obtain my certifications in 2004 after about 6 years in the field. 

Home Network – Part 3

Microsoft Active Directory:
My home network is built on Microsoft’s Active Directory. I use active directory to organize my user accounts (all two of them), my computer and group policies. With group policies I can set common variables for all my workstations, servers, etc. This way I don’t have to hand configure everything, its all automatic. Group Policies are a great way to manage your network workstations or servers. There are other solutions here, some people like to run Linux at home, and I’ll admit, I do too from time to time. I love linux, but there are still too many apps I use that require Windows. From time to time I demo some of the latest Linux distributions and try things out. I think its great, and if I had a 4th computer to run it on, I’d probably run a linux server or desktop as well. Some people like novell, some people like MAC, its up to you. This is just how I am doing thing. I have group policies set to add customization to my desktop mainly. Things like a browser title, automatic update settings, common software distribution, etc.

Domains, e-mail and more:
I guess I can’t go much further without explaining how I also do my domain names and websites. I’ll write more about this topic later on as a how to and what you should know for getting your own domain and website. But for now, I’ll keep it simple. I own several domain names which I use for various purposes. I have one domain that is for all my server equipment, like my hosting server that hosts my website and some other websites I host for people (for free unfortunately). These servers are in a data center and I simply “rent” the server from them on a month to month basis because its cheap and does what I want it to do. Plus they take care of maintenance and problems. Then I have a primary domain name I used to use for my hosting company’s website. The backend server domain ended with a .net and the primary domain is a .com. These extensions can be anything you like, but I stuck with a traditional format. Then I have a third domain for my personal website which is mainly for my family and my blog, etc. Here is where the bulk of my incoming and ougoing e-mail comes from, the other two domains are mainly for servers and a now closed hosting company. I do have some other domains, but don’t really used them yet. I’ll be expanding that later on as well.

E-mail:
So now you know I have a shared hosting server which hosts my websites and most functions of my domain names. Now when it comes to e-mail, you’d naturally assume this server also handled mail for my domains as well right? If you said yes, you’d be wrong. I’m using a service called Rollernet which is a mail forwarding service. Since my ISP restricts incoming traffic on port 25, it was necessary to setup SMTP on a non-custom port. However, this causes a problem because when someone on the internet sends me an e-mail, most mail servers only send mail on port 25. So if I’m running SMTP on a non-custom port, how do I get my mail? Here is how. Rollernet’s servers are listed as the MX records for my domains. This means, that when you send me an e-mail, its actually received on port 25 by rollernet. They take the mail, queue it, do some scans on it for viruses, spam etc, then they forward that mail to my home mail server on a custom SMTP port. Of course I have this port setup in my cable modem and firewall to allow it to be forwarded to my mail server which resided on my LAN. Now here is the complicated part. My home mail server received mail on a custom SMTP port and is received by NoSpamToday, which is my SMTP level SPAM filter. NoSpamToday (NST for short), filters for SPAM, viruses etc, and basically makes sure that the message is valid before it allows it in to my mailbox. Now NST is not a mail server, its just a SMTP server, so another component is needed here, thats where 602 Lan Suite (LS for short) comes in. NST received a message for me on a custom SMTP port. Once it makes sure that the message is valid, it then forwards that message to 602LS which receives the message on the standard SMTP Port 25. 602LS receives the message and performes a few checks of its own, like scanning it again for viruses, doing aother SPAM check and finally delivering it to my mailbox. 602LS also has a built in webmail server, so I can check my webmail from anywhere in the world. This is also where port forwarding comes in as the ports for webmail need to be setup to route to my home mail server from the outsite. Using my public DNS zone, I can add a record for webmail to my domain, so I can go to http://webamil.mydomain.com/mail and get to my web interface. This way I don’t have to use DynDNS or any of those services, since my public IP on my cable modem rarely changes. Now if it were to change, I’d have to manually update that in my DNS zone. So watch out for that if your using this scenario. I am aware of it and know what to do, so for me its not a big deal, but if your new to this, don’t set this up and wonder why it breaks 9 months later. Keep an eye on your public IP.

Lets now talk about outgoing mail. I don’t know if your like me, but I find myself in situations at work and abroad where I find that my company network or hotel network restricts SMTP servers to their own servers and won’t let you send mail using your own SMTP configuration. For example, at work I run a simple server monitor that sends alerts. But my company has a firewall in place that limits outgoing SMTP traffic on port 25. Now I bet your wondering where the SMTP component from IIS comes in to the picture from my previous post. Here it is. I am running IIS on my mail server but only the SMPT component. So I setup Microsoft’s SMTP service to listen on a custom port (different from my incoming SMTP port for normal e-mail from Rollernet). This way, I can setup my monitoring server to use my custom SMTP server at home to send the alerts. So in my situation, my monitor program detects a problem with a server in my office, it sends an alert to my home mail server on a custom SMTP port. My SMTP server then relays that message to my shared hosting server which then sends it to the desired recipient on a standard SMTP port. This way, I can use SMTP wherever I am, still get my messages or alerts sent and accomplish my tasks. This custom SMTP service is protected by a username and password and relaying with it is denied. Relaying on NST is also forbidden. Ok, so how about my home PC? Ok, simple, we use outlook on our home PC, so outlook is setup to send/receive mail from 602LS through POP3 and standard SMTP. We send a message from outlook, it is received by my home mail server on port 25, which then forwards that mail to my shared hosting server. Some ISPs also restrict outgoing SMTP traffic, so here you may need to setup a custom port on your public SMTP server and configure your mail server to send all outgoing mail over a “SmartHost” or custom SMTP configuration. My shared hosting server then delivers the mail over standard SMTP to the recipient’s mail server.

So in summary, yes this is a complicated setup, and no it may not be for everyone. But I will say this, there is a degree of pride that goes into setting soemthing like this up. Now I’m a Microsoft Engineer, so I’ve been doing networking for a long time. No this is not the way to go about setting up a business or large company. Obviously I’d recommend using Exchange or more powerful mail servers and betters ISP connections. But if your a techie and want to setup a really cool home network, this guide might just help point you in the right direction.

Other Services:
Lets talk remote access. So how do I manage this home network when I’m not home. Easy, RDP. There are lots of people around that don’t like RDP, its not very secure, and has its issues like any other software or technology. For me however, its perfect. I simply forward port 3389 from my cable modem to my firewall and from my firewall to my PC, I can remotely manage any machine on my home network. Now I took it a step further, and actually setup a custom RDP port on my other machines, like my servers and second desktop. This has the advantage of being easy to individually RDP into any machine on my home network without first having to remote into my home pc and then into another machine. In conjunction with DNS for easy naming, its a snap. All you need to remember is the custom port number for each machine. I only have a few so its no big deal, if you have many machines I’d recommend finding a better way, such as VPN. Through RDP I can remote control, and virtually manage any server or desktop on my home network.

Web management: I also use a program called Remotely Anywhere (www.remotelyanywhere.com). Its a great application that runs as a service on Windows. With it, you can remote control, Transfer files, totally manage all aspects of the machine right from a web browser. Its very robust and powerful, with tons of additional features too numberous to mention. Its one of the best web based remote control/management solutions I know of. This can also be setup on a custom port, so it will need port forwarding configured for it as well.

FTP: I used to have a NAS server with FTP setup so I could FTP directly to my RAID5 storage device. Now that its gone, I don’t really use FTP anymore so I removed it. I use an FTP site on my shared hosting server temporarily if I ever need to send anything through FTP. I can grab it from home later.

Internet Access: Because my cable modem and firewall do NAT, its very easy to provide for internet access to my workstations and servers on my home network. The firewall is the gateway on my network, and Microsof’t DNS handles all DNS related operations on my network. My DNS server is configured to forward all requests for external host names to my ISP’s DNS server. It then caches the results and can reply much faster to any requests my workstations or servers make. Internet access is basically a simple NAT solution provided by my firewall and cable modem.

Points of Failure:
With a system like this there are other considerations that need to be taken into account. Amoung them are power, redundancy, damage, replacement, etc. For example, if my power goes out what happens. Well for me I have my critical equipment on a UPS. Since this is a home network and not a critical system, the UPS will keep my servers and internet connection up and running for 5 minutes. This should be sufficient as long as the power isn’t out for long, which is isn’t usually. What if my firewall or cable modem goes bad. Well then I have a problem, as with my ISP I have to have them come and activate a new cable modem. So I’d first have to buy a replacement and then have them install it. This can be done usually by the next day. So what if my mail server or other network equipment is damaged. Well, for mail, if my home mail server becomes unavailable, mail will queue at rollernet, so I won’t loose any e-mail. I can even redirect that mail to my shared hosting server if I wanted to so I could get to it. If some of my network gear fails, it will obviously need to be replaced. I’d try to repalce it with exactly the same modem so that if it had a configuration with it, I could easily restore a backup config file to immediately get my network back up and running.

Security: What about security, how secure is this setup? Very secure. Even considering I have ports forwarded into my LAN from the outside. This often makes security experts very nervous and for good reason, but again, this is not the NSA, I don’t have anything on my home network worth anything to anyone but me. That is not an excuse for having bad security. First, I have a double NAT solution, so even if someone could hack in past my cable modem, they couldn’t get further than my firewall. If they could get past my firewall by some miracle, they would not be able to access anything on my network, since all network traffic between workstations and server is encrypted through Kerberos. The worst they could do if map out my network and find my IP addresses. DOS attacks are also a possability, but there isn’t much that can be done about that anyway. Again, I’m not saying good security isn’t important, and the measures I’ve taken are sufficient for my needs. Please don’t think I’m advocating bad security measures.

Thanks for taking time to read this post, I know it was long. Keep an eye out for more tech posts in the near future. I’ll also post some images giving you a visual of how all this works. Here is a simple visual aid of what I’m talking about above.]]>

Valentines day for a tech lover.

My techie Valentine

Chocolate and roses are nice, but they don’t do anything. Here are a couple of Valentine’s Day gift ideas for the lover who loves technology.]]>

Time to build the enterprise?

Near Light Speed Travel Possible After All?
DrStrabismus writes “PhysOrg has a story about research that may indicate that close to light speed travel is possible. From the article: ‘New antigravity solution will enable space travel near speed of light by the end of this century, he predicts. On Tuesday, Feb. 14, noted physicist Dr. Franklin Felber will present his new exact solution of Einstein’s 90-year-old gravitational field equation to the Space Technology and Applications International Forum (STAIF) in Albuquerque. The solution is the first that accounts for masses moving near the speed of light.'”]]>

Exchange 5.5 offline defrag

I just finished an offline defrag of an Exchange 5.5 server. I can’t believe there are still people out there in the world who are still using Exchange 5.5 with NT4. Fortunately, I have lots of experience with Exchange and the defrag went well, no problems. Its funny how technology changes so fast that something that was still used in my lifetime when I was born, is now so outdated and to me (in modern life), can’t imagine how the world got along with such old (bad) software! I guess I can’t complain, since I make my living off Microsoft products.

Home Network – Mail setup change

1. Changed MX records for my two main public domain names to route mail only to my mail redirection service’s mail servers.

2. Installed noSPAMtoday on sisko and configured to listen on my custom port (the port the SMTP redirection service uses to send mail to my home mail server).

3. Changed 602 LAN Suite to listen for SMTP on port 25.

4. Configure noSPAMtoday to send good mail to 602LS on port 25. So it now acts as a true SPAM Proxy.

Using this new configuration, I’m no longer accepting mail directly on my shared hosting server. Mail now gets routed to my SMTP redirection service. Mail gets queued on their servers and then sent directly to my home mail server (Sisko) on a custom SMTP port. NoSPAMToday is installed on Sisko listening on that custom SMTP port which if forwarded into my LAN from my firewall. NoSPAMToday does RBL checks, basyian checks, and various other checks for SPAM Messages. Right now I have it set to reject/deliver, so it still sends a bounce message to the SPAM sender, but goes ahead and delivers the message to me anyway. I’m going to leave it setup like this for a week or to in order to ensure that I have everyone I receive mail from either on my whitelist, or ensure NoSPAMtoday does not mark them as SPAM. Once I’m happy with the results, I’ll switch modes to reject/delete so I won’t even see messages it considers SPAM anymore. I’ll only receive valid wanted email.

Once a message is validated by NoSPAMtoday, it then gets sent through normal SMTP on port 25 to sisko on the internal LAN. 602 LAN Suite then accepts the mail and delivers to the appropriate mailbox. Right now it accepts mail for my two main E-mail addresses, and for Liz. The free version of NoSPAMToday is free for non-commercial use for up to 10 E-mail addresses.

Once 602 LS has my mail, I can download them with POP3 or use its built in webmail application. I usually stick with POP3 since my company uses fatpipe technology which causes a problem with my originating IP address, making webmail inaccessible since my public IP address changes at any given time. 602 LS is configured on its own internal domain and has a default masquerade domain of my main public domain name. User accounts in 602 LS are standalone user accounts, and are not physically related to my public domains. When we send mail, the identity information in our outlook profiles handles the E-mail addressing and name information. 602 LS is then configured to send mail out using my shared hosting server, but can be configured to send directly to the recipient mail server should the hosting server go down. My SMTP redirection service has two physical servers on different subnets served by multiple ISPs, so its unlikely that I’ll ever loose any E-mail. Even if sisko goes down, mail will spool at my redirection service.

Pretty cool stuff! Maybe overkill for a 2-3 user home network??
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