Blog Archives

Pasting links from OWA

I deal with Good support now and then for various technical issues with their mobile e-mail solution (Goodlink).  Today it appears they sent out a survey request to all of their customers, but I had to chuckle a little when I read the message and found they had pasted in the survey link through OWA.  If you read below, you will find the actual URL is missing the first h in the (http), and the actual linked URL is an Exchange OWA redirect link.  This happens when you copy a link from OWA and paste into another message.  By default in OWA, links point to the Exchange redirector and then take you to the link specified at the end of the redirect URL. 

I run into this issue myself from time to time and forget about this until I get a reply back to something I sent out with a complaint that the URL I sent does not work.  To get around I usually paste the link into notepad so I Can get a plain text copy of the link, and then I remove the Exchange redirector part.  I then paste in the plain text link which most e-mail programs and even OWA convert to a hyperlink automatically for you. 

I’m not trying to gripe about this flub, but find it humorous that such a mistake can be made by anyone and its nice to know I’m not the only person out there who forgets about this from time to time and sends out links that don’t work.  Now naturally a technically apt person could easily extract the correct link and get where they need to go, but the average person is going to reply and complain that you sent them a bad link.  Not just that, but now we all have the OWA logon link to their Exchange mailboxes.  (Don’t worry Good (motorola), I’ve hidden the actual OWA Link for your privacy) 🙂  (NOTE: I did receive a correction email from them shortly after receiving the message below).

Dear Valued Motorola Good Technology Group Customer:

Thank you for your recent inquiry into our support team. We appreciate the opportunity to serve you, and help you and your company meet your mobile messaging needs. To gauge the level of support you, and other customers are receiving, and to better understand where our strengths and weakness are, we are asking for your help.

By clicking on the following link and taking a brief six question survey, you will help us gauge the level of support we are providing our customers. This will allow us to know where our strengths are, and where we need improvement:

ttp://www.zoomerang.com/recipient/survey-intro.zgi?p=maskedsurveyidforprivacy <https://nosy.notmotorola.com/exchweb/bin/redir.asp?URL=http://www.zoomerang.com/recipient/survey-intro.zgi?p=maskedsurveyidforprivacy>

Please spend the two minutes it will take to respond to the survey questions so we will know how to better serve you in the future.

Sincerely,

The Good Technology Group Technical Support Team

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Exchange 2003 | OWA | winmail.dat

I ran into an interesting issue today, something that is an old leftover from early mail systems.? I was trying to e-mail my hosting provider back on a support ticket I had opened with them, but when I replied I got a bounce message saying my mail was rejected with the following message:

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Your message did not reach some or all of the intended recipients.

Subject: RE: myticketnumber]: message subject hidden for privacy reasons
Sent: 2/8/2008?3:16 PM
The following recipient(s) could not be reached:?myhostingprovidersemailaddress?on?2/8/2008?3:14 PM
The recipient could not be processed because it would violate the security policy in force
< smtp1.myproviderdomainname.com #5.7.0 smtp; 554-5.7.0 Reject, id=26006-18 – BANNED: multipart/mixed 554 5.7.0 | application/ms-tnef,.tnef,winmail.dat>

——————————-

So I did some digging online, and tested some things out.? I found that even if sending from OWA I still had this issue, so I knew it was a server configuration option I needed to look for.? The provider I am dealing with was quick to blame me of course, but my server config has not changed in years.? So I think they changed something on their side recently with the way their helpdesk processes mail, and thats what caused this issue.?

To resolve it, I went into my ESM, under global settings, internet message formats properties and changed the options to never use Exchange Rich text.? After applying this change, the issue was resolved and mail flow has been restored.?

I personally don?t like making server config changes due to problems with sending mail to just one outside recipient, but I deal with my hosting provider a lot and its a hassle to have to reply from a different mail account.?

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Exchange diagnosis

Symptoms

Server: Event ID 9646 (user exceeded maximum of 32 objects of the type session).  Event ID 1021 (unable to connect…error 0x4de)

Client/Outlook: Unable to open your default e-mail folders.  The Microsoft Exchange server computer is not available.  Either there are network problems or the Microsoft Exchange server computer is down for maintenance.  OWA would work ok when logged on as either the user or an Exchange admin account. 

Diagnosis:

   Google searches of the events and error messages yield very little help.  A second round of google searching and pressing further through the search results yielded a page from MS indicating to ensure that the user had “view information store status” rights granted at the server or mailbox store level. This lead me to a diagnosis of permission problems on the mailbox.

   Proceeded with treatment by administering re-application of full mailbox permissions for the user and ensuring “view information store status” was selected in the allow column.  Attempting to open outlook again immediately after still yielded errors as described in the symptoms.  It wasn’t until a few minutes later when about to attempt a different method of treatment that the solution was revealed.  Before trying to create a whole new information store and move the user for testing, I decided to open outlook again.  This time, it opened no problem and did not give any errors or show any signs of a problem.  Apparently the original solution was the correct solution and the treatment was correct, I just didn’t wait long enough for the change to take effect.  Further attempts to work on the problem would have been useless as the issues was already fixed, I just didn’t know it yet. 

Current problem – seeking solution (backup related)

Let me expalin a little about a problem I am trying to solve. This relates to backups using Backup Exec 10 and 11. I am hoping to get some feedback and ideas on a solution, your comments and ideas are welcome. Please feel free to post to the comments on this article.

First, we have servers all over the place and back them up locally when possible. So each major location has a consolidated backup server with over 1TB of hard drive space and utilizes a backup to disk strategy for the daily backups, and then we have a separate archive to tape job which puts the B2D files onto tape. We keep 3 days worth of backup to disk files on each backup server, using media set controls with a overwrite protection period of 2 days so we only ever have 3 days of backups in each media set.

Jobs are configured with backup to disk folders to keep the media in. Now the issue comes as our storage grows, we are backing up more and more data. Keeping 3 days worth of data on the server gets harder and harder. Not to mention we also are currently backing up 3 days worth of backup to disk files to tape each day, which eats through more than one ultrium tape per day.

The goal I am working towards is being able to keep 3 days worth of backup to disk files on the backup server (idea is to have quick access to restore media 3 days back in case something important needs to be restored) but we only want to backup 1 day at a time to tape, so we don’t waste tape storage and have some crazy confusing tape rotation schedule. We use an autoloader with 24 tape capacity, and are having difficulty in maintaining a good predictable rotation.

So does anyone reading this have any suggestions for being able to keep 3 days worth of backup to disk files on the server, but support backing up only 1 days worth of files at a time to tape? Currently the backup to disk folders are created and named after each server.

I also want to find a way to prevent having to use third party software to keep the backup to disk folders cleaned out. Sometimes the B2D files don’t get re-used for a while, they are protected, but don’t get re-used and just sit there taking up space and ultimately eat up valuable hard drive space for nothing. I had been using some external software to clean out files older than 3 days from these folders.

All suggestions are welcome.

I almost got run over by a schoolbus!

I almost got smashed by a schoolbus at lunch today. Well it wasn’t my fault! I stopped in the right hand lane in slow traffic to let a car turn in front of me coming from the other direction, and when I looked up into my rear view mirror, I saw the grille of a school bus pummeling towards me. The driver slammed on his brakes and came within probably millimeters of hitting my trunk. He was either tailgating me or driving way too fast and not watching where he was going. I thought I was going to get hit! Then he lays on his horn like its my fault! And as I turned off the road, he drove past and honked at me again! At that point I wanted to stop my car in the middle of the road, walk out there and get up in his window and demand his name, bus number and license plate info. I hate to see that kind of stuff, these people drive vehicles full of kids! I felt like practicing some Steven Segal moves I saw in a movie! 🙂

So Hillsborough County bus drivers beware! I’m fed up now, and will take extra effort to write down your info and file formal complaints. Grrrr!

Surprise Weekend

This is going to be a rather long story. Its a tale of surprise and fun.

It all started on Thursday evening while I was at work. I was working on a server migration project involving Goodlink, when things took a turn for the worse. I was on the phone with Goodlink support almost all day. I was having a terrible time getting things to work properly, and ended up having to stay super late on Thursday, I didn’t leave the office until 11pm. I get in to work around 7:45am or so every weekday, so I was at work from 7:45am until 11m, which makes for a very long day! I finally got things stabalized with the help of Goodlink support and started on my way home. Once I got home, around 11:30pm, I walked in the door, hungry (since I hadn’t eaten anything) and tired (obviously), and so I sat down next to Liz who was sitting on the couch. I leaned over to give her a hello kiss, when I saw something out of the corner of my eye that startled me. It was my borhter Jeremy who’s hand was reaching up towards me in an attempt to surprise me! I jumped up off the couch in surprise and realized it was him. They were totally playing me and had even more surprised in store for me.

We talked for a bit and got a snack and a drink and finally went to bed around 12:30am. The next morning we got up around 8 or so, and I was still in bed when there was a ring at the doorbell. I had a suspicion as to who it might be, but Liz asked me to get the door, so I did and found my mom standing out on the porch. Turned out they had both flown in that Thursday morning and spent the day with Liz and the kids. I had to work late so it totally screwed up their surprise plans and they had to completely change around what they were going to do. So we got to spend the whole weekend (I took Friday off too) with my mom and Jeremy. Click more or the post title to read more about the weekend…
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Cleaning up my bills

Today, I was able to consolidate a few bills into a single bill at a better interest rate. This is very exciting because it means we can now pay more towards the total bill and pay it off faster. We also made a few changes and moved things around a little and things are looking on the positive side. We’re planning out how to use our tax refund and have several things we can try to use it for, including a new top for my car!!! So its an exiciting time!

Active Directory Troubles

UPDATE: 11-21-06

I was able to resolve my issues last night. The transition from a single DC to a multi DC and back again went very smoothly. It also gave me a chance to redo the computer names a bit more geared towards Battlestar Galactica characters. Sisko has now been renamed to Adama, and is once again the only DC on my home network. I plan to take another server currently in pieces, and put it back into use as a backup server, it will literally be my backup server. This machine will handle physical backups of the other servers and also be an additional DC for my AD network. I hope to have everything finished by the end of the long weekend!]]>

Very nice Exchange 2003 OWA modification

Today, I came across this article – http://www.petri.co.il/display_scl_level_in_owa_2003_sp2.htm?which gives instructions for setting up a modified javascript file for OWA 2003 to enable a new context menu item or two.? What it does, is give you access to the SCL level of incoming messages and also allows you to view message headers through OWA which you could not previously do by default.? I love this simple modification.? If you try it, you'll need to edit the version number in the file itself, as its hard coded with an older version number.? You will find it won't work at all if you don't update this code.?

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Experts-Exchange Master Level Certification in Exchange Server

Experts Exchange

Since joining Experts-exchange.com a few months back, I’ve been working towards getting at least one expert certification. I am pleased to announce that I have finally obtained my first expert certification. I now have a master level expert certification in Exchange Server. Thats the topic I am in most of the time and have helped many people over the last few months. It only takes a small amount of time to answer questions and point people in the right direction. I love this site, because not only can I ask questions and get help from experts even more “seasoned” than myself, but I can help others at or below my level deal with issues in which I have experience. I now have 134322 expert points and have finally earned over 50,000 points in the exchange category, which earned me my certification. I plan to continue to participate in Experts Exchange and expand my certification status.
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