I deal with Good support now and then for various technical issues with their mobile e-mail solution (Goodlink). Today it appears they sent out a survey request to all of their customers, but I had to chuckle a little when I read the message and found they had pasted in the survey link through OWA. If you read below, you will find the actual URL is missing the first h in the (http), and the actual linked URL is an Exchange OWA redirect link. This happens when you copy a link from OWA and paste into another message. By default in OWA, links point to the Exchange redirector and then take you to the link specified at the end of the redirect URL.
I run into this issue myself from time to time and forget about this until I get a reply back to something I sent out with a complaint that the URL I sent does not work. To get around I usually paste the link into notepad so I Can get a plain text copy of the link, and then I remove the Exchange redirector part. I then paste in the plain text link which most e-mail programs and even OWA convert to a hyperlink automatically for you.
I’m not trying to gripe about this flub, but find it humorous that such a mistake can be made by anyone and its nice to know I’m not the only person out there who forgets about this from time to time and sends out links that don’t work. Now naturally a technically apt person could easily extract the correct link and get where they need to go, but the average person is going to reply and complain that you sent them a bad link. Not just that, but now we all have the OWA logon link to their Exchange mailboxes. (Don’t worry Good (motorola), I’ve hidden the actual OWA Link for your privacy) 🙂 (NOTE: I did receive a correction email from them shortly after receiving the message below).
Dear Valued Motorola Good Technology Group Customer:
Thank you for your recent inquiry into our support team. We appreciate the opportunity to serve you, and help you and your company meet your mobile messaging needs. To gauge the level of support you, and other customers are receiving, and to better understand where our strengths and weakness are, we are asking for your help.
By clicking on the following link and taking a brief six question survey, you will help us gauge the level of support we are providing our customers. This will allow us to know where our strengths are, and where we need improvement:
Please spend the two minutes it will take to respond to the survey questions so we will know how to better serve you in the future.
The Good Technology Group Technical Support Team