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Exchange diagnosis

Symptoms

Server: Event ID 9646 (user exceeded maximum of 32 objects of the type session).  Event ID 1021 (unable to connect…error 0x4de)

Client/Outlook: Unable to open your default e-mail folders.  The Microsoft Exchange server computer is not available.  Either there are network problems or the Microsoft Exchange server computer is down for maintenance.  OWA would work ok when logged on as either the user or an Exchange admin account. 

Diagnosis:

   Google searches of the events and error messages yield very little help.  A second round of google searching and pressing further through the search results yielded a page from MS indicating to ensure that the user had “view information store status” rights granted at the server or mailbox store level. This lead me to a diagnosis of permission problems on the mailbox.

   Proceeded with treatment by administering re-application of full mailbox permissions for the user and ensuring “view information store status” was selected in the allow column.  Attempting to open outlook again immediately after still yielded errors as described in the symptoms.  It wasn’t until a few minutes later when about to attempt a different method of treatment that the solution was revealed.  Before trying to create a whole new information store and move the user for testing, I decided to open outlook again.  This time, it opened no problem and did not give any errors or show any signs of a problem.  Apparently the original solution was the correct solution and the treatment was correct, I just didn’t wait long enough for the change to take effect.  Further attempts to work on the problem would have been useless as the issues was already fixed, I just didn’t know it yet. 

Sunbelt Exchange Archiver

I am working on evaluating trying to evaluate the new Sunbelt Exchange Archiver from Sunbelt Software.  It was just officially released yesterday (11–19–07) and made available for download from their website.  I went ahead and downloaded it yesterday, and spent most of my day today trying to get it installed and working so I can take a look at it first hand.  Right off the bat I had problems getting it installed.  The servers I’m using are test servers on an isolated network, so they are not routinely patched and maybe that is playing a role in my issues.  What I do know is that mcvcr71.dll was not properly registered and caused the installer to fail.  After giving up on fixing that for now, I went to another test server and trie the install.  On the second machine I got past the mcvcr71.dll issue and this time had an error when attempting to create a mailbox for the superuser account. 

I’m waiting for a call back from Sunbelt support to help me get the product installed.  I’m impressed by the software’s functionality and apparent ease of use.  I have a few questions about deploying it in a global diverse network, and need to get more information from them for testing and putting together a deployment plan.  I watched their hour long product walk through via LiveMeeting, and really liked what I saw.  I’ll post more about my experiences with this product as I go along.

Sunbelt Exchange Archiver

I am evaluating Sunbelt’s Exchange Archiver and have to say that I’m initially very impressed.  I just watched a webcast where they did a product walk-through and discussed all the various features of the product.  It appears to be very robust with several useful options many other archiving solutions do not have.  For my company, I think this could be a great addition to our infrastructure to help reduce storage of messages on the Exchange server and help reduce backup times.  It also makes archiving a back-end process eliminating quotas and manual archive methods and taking the responsability off the end user.  I am working on getting a demo of the software to try out in real life and may evaluate it on my own person Exchange system.  According to the website the archiver will be available for download on November 19th.

Problems with Category Access

I’ve been running 0.8.2 of the category-access plugin by David Coppit for a few weeks now and its been working fine on the web interface of WordPress.  I’ve been busy lately and haven’t had a chance to post anything to my blog in a while, so I hadn’t used any of my windows apps to post to WordPress.  Upon trying I found that I got some error messages relating to XML parsing. 

w.bloggar and blogdesk would generate this error:

“Unable to parse the XML response.  Parser Reason: Only one top level element is allowed in an XML document.”

BlogJet would generate this error:

Invalid payload received from xml-rpc server.  Please check your host and page settings for this account.  Server said: “,br/> <b>Fatal Error<b>: Call to a member function on a non-object in <b>/home/myaccountname/public_html/mybloglocation/wp-content/plugins/category-access.php</b> on line <b>373</b><br/>…”

Disabling the category-access plugin corrected the issue and I was then able to blog with my windows apps.  I sent the information to David via e-mail and also made a post on the wordpress forums to help anyone else that might be using category-access.  Its a great plugin and does exactly what I want, with only a few minor things lacking.  For now I’ve left the plugin disabled, but plan to re-enable if David comes up with a fix. 

Im such a softie

I just turned on my wi and checked my wii mail and saw a message that Abby lost her pro status today, and it made me sad because I know how much she loved being a pro and getting a special ball in bowling. It means a lot to her that she made that achievement and it makes her fel grown up. I hope I can help her get pro status back soon.

Verizon FIOS billing issues

I’ve been having a difficult time lately with Verizon and their billing of my FIOS account. Sure my account history is a bit complicated. Let me recount the things that have happened in the brief history of my account…

1. Ordered online with a promotion offer (ordered with a landline phone service and had billing through the phone bill).

2. Got billed wrong amount, turned out they never applied the online promotion to my account.

3. Got an account credit of $60 to cover the promotion discount for 6 months. Also got my Target gift card mysteriously after complaining that I had not yet received it after my 12 weeks or service.

4. Ported my landline phone service to a VOIP provider.

5. Switched my billing method to credit card after phone service was ported away from Verizon.

6. Got a letter from Verizon saying I was in default and my account was terminated and sent to a collection agency.

7. Called CS AGAIN and found that my account is ok afterall, they had some kind of mixup with the other CSR that processed the port. My account is in good standing and no balance is due.

So as you can see, its been fun! I love FIOS internet, its fast, reliable and perfect for my home network, but dealing with a big company like Verizon is such a pain.

When you call in to customer service, you get a rep after going through their aweful phone system, and then they find out I’m in Florida and have to transfer me. I finally get someone in Florida and they tell me they can’t help me because they are normal Verizon and have to send me to a FIOS rep. I finally get a FIOS rep and then they have problems finding my billing history and account information. Its all straightened out now though, so I can take a breath of fresh air and not have to worry about this account any longer… until next month that is when they screw up my bill again.

Update to TILT review

Ok, I did more testing this weekend and have found the following relating to the TILT by at&t. 

 1. I thought the camera was pretty bad, but found that if you give the room proper lighting, it actually works well and takes ok pictures for a phone.  Same goes for video, the video was choppy and really bad with the frame rates, until I discovered that if I had good lighting in the room I was recording in, the video also looked pretty good. 

2. The HTC Home plugin was causing my phone to switch to vibrate on its own at what I thought was a random schedule, however it turns out that any time I had a calendar items that marked me as busy, it would set the device to vibrate even if the “auto” setting wasn’t being used.  This was very annoying, and I was able to find a different build of the HTC home plugin in the xda developers forums to get rid of this issue.  Only now the plugin seems a little hesitant to start up after a reboot, I have to go into my today settings and tap ok again to make the plugin appear.  Minor complaint, since the vibrate issue is fixed.

 3. I highly recommend the Kaiser Tweak app from xda, it quickly lets you apply many tweaks to the phone.

4. The HHC Home plugin customizer is a must!  It makes configuring the home plugin much easier and quickly helps you customise your icons and other options. 

finally – a new bed

We found a great deal on a new platform bed frame with two nightstands on craigslist. I went to Brandon to pick it up this afternon and brought it back home to assemble. I tried on my own for about an hour and a half to assemble the bed until Liz finally discovered I was home and came back to our room to help. It is a realy nice set, although a little tricky to assemble. It’s all setup now and looks great. We have a little re-arrangng of our room to do in order to use the night stands it came with. Finally after 9 years of marriage we are getting a new bed. We are keeping our existing mattress for now, but may soon replace that as well. it will be soooooo nice to slep on a sturdy bed that doesn’t creak loudly at the slighest movement.

Crazy night

Last night was absolutely crazy from the time I got home, until I went to bed. It all started when I walked in the door and found the house to be almost 85 degrees inside. Liz had just left, and so I started checking out the system, resetting breakers, etc. Nothing I did would work, and so I resorted to checking the phone book to find the numbers of a good after hours A/C contractor. I found one of the ads for one of the companies we had out before A-Able. I called and they said someone could be out in a few hours. I gave us messing with it myself, and decided to make myself some dinner. I baked up one of those frozen pizzas from the California Pizza Kitchen. I must say I’m not a fan of frozen pizza, but the ones from the California Pizza Kitchen are really good. They are actually pretty close to the originals you can get at the restaurant. I love the Marguerita pizza, and its really good, even for a frozen pizza.

During all this commotion with the A/C I notice a car parked next door that looked suspicious. I saw some people going through the gate and they were playing with the pool supplies, and opening shed doors and stuff. As far as I knew this house was still vacant, and the kids in the neighborhood have been screwing around with the for sale sign for months, so I did notice it was missing, but it could have also been taken by the kids. So I called the Hillsborough County Sheriff’s Office to report something suspicious. I explained what I saw and that I thought the house was supposed to be vacant. About an hour or so later, a deputy finally arrived, and I met him at the garage door of my house, told him what I thought and he went to check it out. A little later he came back by my house and explained that they were the new renters and everything was on the up and up. I was concerned because we’ve had kids breaking into that yard through the fence to swim, and they mess around with the for sale sign, and we are afraid something will happen while they are back there, and no one would know they were there and someone could get hurt. So I assumed it was the same situation here, and was just trying to make sure this wasn’t someone breaking into the house. Especially since I didn’t see anyone use the front door, only the door in the fence (which the lock is broken). I chatted with the officer for a few minutes and then he left. I felt aweful calling the cops on my new neighbors. What a terrible first impression. And they knew it was me I’m sure since I was talking to the officer in my driveway.

Then the A/C guy gets to the house and walks in and I tell him about whats going on, and he says that its nothing but a clogged drain. He pulls out the end of a sensor and empties some built up water, and then we turn the air switch back on and the pump kicks on and the unit starts cooling. I felt like an idiot! At least I know there are two drains now, there is one outside and one inside, I had checked the outside drain, but didn’t know to check the inside one. The system still won’t cool properly, so he came again today and checked it out and agrees with the other two opinions we’ve had. Everyone is telling us we need to replace the pump outside. The bad news is that this is going to cost!!! I got a quote from a guy on craigslist offering to install a 4 ton pump for $1500 everything included. So I am going to follow up with that, make sure he can accept credit card payment, and then see about getting some prices from one other place.

Then Liz’s mom called me and I helped her with some issues with their new computer.

During all of this, I was also running around the house with the hand vac chasing down little winged insects that somehow decided to swarm in my house. I’m not sure what they are, but there were a lot of them and I had to go around the house several times sucking them up with the hand vac. I’d get done going around once, empty the hand vac outside, put it down for a little while, then I’d walk out in the play room and find more, so I’d have to repeat the whole process again. I finally got most of them I guess, and then shortly thereafter Liz and the kids got home. They were late and didn’t get home till after 9pm. We got the kids to bed, and talked about our crazy days for a few minutes, then it was off to get ready for bed. What a day!

The long weekend

This is going to be a long post, so be prepared for some reading…

Firday I took a personal day from work to stay home and watch the kids while Liz went to a conference in Orlando. She actually left on Thursday afternoon, but her parents came earlier on Thursday to help with the kids. So I got home on Thursday evening and she was gone 😦 After some settling in, we decided to have soup and grilled-cheese sandwiches for dinner. This is a simple meal, but very tasty (I make a great grilled-cheese sandwich). I had a bit of a crazy time trying to time everything just right, making soup and sandwiches for so many people at once. It turned out good, which I was a little doubtful about since we were one package of soup short of what I thought we’d have. There was plenty for everyone and it was good.

We got the kids in bed on Thursday night and had some fun beforehand playing the wii. Once the kids were in bed, Liz’s parents played the wii and after a while we shut the wii off and watched a movie. We put on Eragon and stayed up late.

Friday morning, after the kids and I had breakfast, we had a wii tournament. I played a few games with the girls, and then Liz’s parents started a bowling competition. They both achieved pro status and had some very good games. They were beating me and I lost some of my pro points.

Then we decided to run out to a store to try to buy a computer for my brother-in-law’s fiance’ We went to Circuit City in New Tampa and looked around (this was while Sarah was in school). We were there for about 2 hours with Michael and Abby actually being pretty good. We found a computer we all agreed was a good one, for about $400 but it didn’t come with a monitor. They had a package deal with it, but the monitor it came with was a bulky CRT.

Kind of kidding, I said they could buy me one of the nice HP flat panel monitors and I would give them my 19″ dell FP at home and give them some money for the upgrade. They agreed and the rep checked inventory, but found they didn’t have any of the computer we picked out in stock. So my mother-in-law asked if they would sell them the display model. The rep agreed and came back with a price around $330 something. We went to check out and they were going to keep the computer for a few hours and re-image it and then have us come back to pick it up. We were about to leave when Liz’s dad found a problem with the receipt. After probably an hour of waiting and adjusting, they just couldn’t get it right. They ended up getting the computer for about $185 and they got an additional $30 discount on the monitor. All in all, they paid around $460 or so for the computer and monitor, which is an awesome deal!

We went to Wendy’s after that since we are all starving and it was around lunch time anyway. I was in a hurry because I wanted to hook up the new monitor. We got to Wendy’s and got in the drive through line, but the line was moving slow. Liz’s mom suggested it would faster if she just went in and ordered. So I pulled out of line into a parking spot. We waited in the car for what felt like 30 minutes, when finally Liz’s dad went in to check out what was taking so long. Turned out they were out of chicken right at noon (go figure) and had to cook more on the spot. We finally got out of there after 12:35pm and made it home to sit down and eat. I fed Michael and got him down for a nap and started setting up the new monitor on the computer desk. At first, it worked, but was blurry, and didn’t have the software installed for the proper resolution or settings. After installing the right software, the DVI output stopped working. When set to the right resolution, the monitor would go into standby, and the display would just stop. I tried everything, uninstalling, safe mode, new drivers, new ATI software, etc. Nothing worked and I ended up taking the video card out of my multimedia computer and reloading my home computer’s OS. Once reloaded with the other video card, there were no problems and things were fine.

So now my multimedia computer is stripped of its video card and is non functional. I ordered a new video card from TigerDirect online, and it should be here sometime mid-week. I got an HIS Radeon 512MB GDDR3 Pro card, with nice specs and enhanced HD support. This should be a major improvement! I was sad to find out later that my power supply in my multimedia machine is only 250W, meaning that the new video card won’t have enough power in that computer. I may end up for now putting the new card in my main computer and taking the original video card that was in the playback computer and put it back in since I know that works. But ultimately, I want to get new power supplies for both computers, a 500W for the main PC, and a 450 for the multimedia computer.

After spending most of the afternoon working on the computers and getting things setup, I began working on setting up the new computer that my in-laws bought. I managed to re-image the computer to factory, and do all the updates and install needed software. Then I moved all their files and settings off the old computer to the new one. Then I cleaned up the old computer and removed all the clutter and made it like new. (Liz’s mom ran home once we got back from CC and got their existing computer). The arrangement ended up being that they got the new computer, and my monitor. Then my brother-in-law’s fiance’ got their computer and exsting 17″ flat panel monitor. So the arrangement worked out well for everyone.

We had Pizza Hut dippin’ strips pizza for dinner, and I also ordered a large half cheese, half pepperoni pan pizza. It was sooooo good, we love the dippin strips, which is only a seasonal thing from what we can tell. I ordered online and had it delivered.

Friday night, we started watching Spiderman 3 and didn’t finish because it was late and the movie was long. So I went to bed around 12:30 something or close to 1am.

Saturday morning we played more wii, and I finished final touches on the computers. Then we started cleaning up the house in preparation for Liz to get home that evening. We had lunch after Liz’s parents left that morning. We got to play more wii and relax a bit before Liz got home. We had the left over pizza for lunch which was still good, we had just enough left to have enough for lunch.

I was just putting the kids to bed when Liz walked in the door. Must have been after 7:30pm and I had just put Michael to bed. So I went and got him back out of bed to say hi to her. I put him down on the floor in his room, and I think he already knew she was home. He ran out of his door and into her arms and just held her for a while. He is such a sweet little boy!

Got all the kids to bed Saturday night, and Liz and I sat on the couch and chatted about our weekends and relaxed a little. It was nice to catch up and fill each other in on all the goings-on of the weekend. She had a great time at her convention and told me all about it. I told her the long story of the computer work for the weekend.

Sunday we had Amanda and her kids over for lunch and the kids got to play for a while and Lizzie and Lina got to play bowling on the wii. Amanda finished a turn for Lizzie, and said it could definately get addictive.

All weekend I had meant to cut the grass, but never found time, I was busy all weekend and never got around to it. Then I took a sick day on Monday because I was getting over some stomach problems that I seemed to pick up over the weekend. I had thought I could try to at least mow the front yard on Monday, but it kept raining on and off all day. It was a weird weather day, it would be sunny outside, but a rain cloud would be over our house, and it would be raining. Sometimes hard rain would come down and it would get grey outside, but then it would stop and the sun would come back out. All day it was like this, so I didn’t get a chance to cut the grass.