Help and Support service missing in Server 2003


I ran into a situation in which the Help and Support service in server 2003 dissappeared.  I had no idea why, and for a long time left it alone.  I then did some digging and found a KB article from Microsoft describing how to re-install the service.  Follow these instructions (taken from MS KB article 937055):

To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:

1. Click Start, click Run, type cmd in the Open box, and then click OK.
2. At the command prompt, locate the following folder:

%windir%PCHealthHelpCtrBinaries
3. At the command prompt, type the following commands, and then press ENTER after each command:

HelpSvc.exe /regserver /svchost netsvcs /RAInstall
HSCUpd.exe -i hscmui.cab
HSCUpd.exe -i hscsp_s3.cab

Note The following commands do not apply to some language versions of Windows Server 2003:

HSCUpd.exe -i hscmui.cab
HSCUpd.exe -i hscsp_s3.cab

The reason is that the Hscmui.cab compressed file is not included in some language versions of Windows Server 2003, such as the Japanese version of Windows Server 2003.

About Joe

I am the author of this blog, IT engineer, husband, father, and somewhat of a nerd.

Posted on March 27, 2008, in Products I use, Professional/Tech, Software, Technology and tagged , , , , , , , , . Bookmark the permalink. Comments Off on Help and Support service missing in Server 2003.

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