Monthly Archives: March 2008

Black logon screen for Server 2003

This is the first time I’ve run across this issue, but what was happening is I’d see a black screen both through RDP and from the actual server console.  You could see a little bit of the windows logon box, but it was cut off where the username and password fields would be.  If you can fumble your way through the logon screen you’d be able to logon but everything was still black, the only color you’d see would be in the desktop icons.  This makes it virtually impossible to do anything on the server.  This situation does not cause a work stoppage, as all the background services ran fine, you just can’t logon and do anything. 

So I started searching around and ultimately ran across a MS KB article 906510.  I’ll paste in the information below, but the KB said it was an issue with the color scheme, and the registry values were all set to “0”.  At least that is whats listed as the cause of the black screen symptom, but it does not offer an explanation of what would cause the numbers to get set to “0” in the first place. 

To resolve this I had to do the following:  (NOTE: the drive mapping step was only needed for my solution as the server was not on the domain and not using internal DNS, so I could not authenticate on the domain).

1. Map a drive from another network machine to this server using local admin credentials.
2. Open regedit and connect remote registry to the server in question. (this will not work unless you map the drive first – see above note)
3. Use an export from a working server of the registry key noted in the MS KB and import that into the remote server.
4. Attempt logon through RDP or at the console, the color issue should be resolved. 

I wish I knew what caused this issue, but I can’t find much as to the actual cause.  I heard talk that maybe it was a disk space issue, but my server had 10GB of free space, so that wasn’t it.  Hope this information helps someone in the future.

Help and Support service missing in Server 2003

I ran into a situation in which the Help and Support service in server 2003 dissappeared.  I had no idea why, and for a long time left it alone.  I then did some digging and found a KB article from Microsoft describing how to re-install the service.  Follow these instructions (taken from MS KB article 937055):

To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:

1. Click Start, click Run, type cmd in the Open box, and then click OK.
2. At the command prompt, locate the following folder:

%windir%PCHealthHelpCtrBinaries
3. At the command prompt, type the following commands, and then press ENTER after each command:

HelpSvc.exe /regserver /svchost netsvcs /RAInstall
HSCUpd.exe -i hscmui.cab
HSCUpd.exe -i hscsp_s3.cab

Note The following commands do not apply to some language versions of Windows Server 2003:

HSCUpd.exe -i hscmui.cab
HSCUpd.exe -i hscsp_s3.cab

The reason is that the Hscmui.cab compressed file is not included in some language versions of Windows Server 2003, such as the Japanese version of Windows Server 2003.

Faces in words

I’m starting to see faces and shapes while looking through spam logs.  If you stare just right you can see people, shapes and faces made up from the spaces between words.  I guess this is still healthy depending on just what or who your mind is seeing!

Unread mail bothers me

I realized today that it really bothers me to have unread mail in any of my mailboxes.  I have two main e-mail accounts that I use constantly throughout the day, and sync them OTA on my mobile phone.  If I look at my phone while out and about, I just have to go through any unread mail, file away things I will keep, reply to what needs a reply, and delete or process any spam messages.  I wonder if there is a name for this disorder?

Mobile Music

I have never been willing to spend a large sum of money to purchase a mobile MP3 player such as the IPOD or similar.  But this past week I found a great deal on TigerDirect for a Sandisk Sansa 8GB player.  My gracious wife made no objections to me getting it, so I happily placed the order.  It arrived on my doorstep on Saturday afternoon in the mail, and I began goign through the options and setup.  I can play video, music, photo slideshows, FM radio and even use it as a voice recorder.  It works with Rhapsody which has recently become my favorite online music source.  I like ITunes too, but I find I use it more for podcast subscriptions than music, only because I don’t have an IPOD so its not as useful for me.  I spent a few hours this weekend searching for and adding new music to my new player.  I know I am years behind and people have been doing this for quite a while, but having a mobile music player and being able to sync playlists and media and take them with me anywhere, is really cool! 

Terminal server – strange behavior

Something really strange just happened, and I can’t explain it.  Yesterday I was trying to install Terminal Services on a Widnows 2003 server.  I went through the normal install routine, and set my options and everything installed ok.  But when I went to view the configuration, it was set to Remote administration mode, and did not prompt me for this before install.  I was also trying to install Citrix and couldn’t get past the first part of the installer because it detected TS wasn’t in application mode.  I tried uninstalling and re-installing and nothing helped. 

Here is the weird part, this morning when I tried doing the same thing, uninstalling and re-installing, this time it worked fine.  I don’t even see a mode option in the configuration now and the Citrix setup is allowing me to proceed.  I didn’t do anything differently this time, same options and same license server, but this time it worked.  I have no idea why, but I’m not complaining, I just hate coming across things like this that don’t make sense and I can’t explain what happened.

Goodlink 5 deployment issue

I have been working on deploying multiple Goodlink 5 messaging servers recently, and came across a problem with the user migration feature in Goodlink 5.  Normally if you have more than one Good messaging server, you have the option to “change good messaging server” when you right-click on a user account.  So in my deployment when I didn’t see this option enabled, I had to call Goodlink support.  What I found out made sense, but is definately irritating. 

I called Goodlink support before deploying Goodlink version 5 to ask about deployment options and get some advice on my project.  I asked about the user migration feature and using multiple GoodAdmin mailboxes, and was told that it should work fine.  Now here is where the issue comes in.  In my deployment scenario, I wanted to deploy multiple individual Goodlink 5 servers in various locations/offices around the world.  The limitation here is network bandwidth and latency, due to the fact that the offices getting these Goodlink 5 servers are spread across the globe on various speed networks, and some of the offices in Asia for example, have very high network latency and bandwidth is limited.  To help with this situation, I asked if it would be advisable to use multiple GoodAdmin mailboxes, one for each new Goodlink 5 server, that way, each location that got a Goodlink 5 server and had a local Exchange server, would get its own GoodAdmin mailbox homed on the local Exchange server.  This would increase performance, reduce the time it takes to re-connect all the mailboxes in the event of a reboot, and provided a better solution for my deployment project. 

When you use a single consolidated GoodAdmin mailbox, and you have more than one Goodlink server which is connected to the network on a low bandwidth link or one that has high latency, it is a good idea to have separate GoodAdmin mailboxes, to keep network traffic local to the office in question.  Its faster, more reliable, and if the central Exchange server that houses the consolidated GoodAdmin mailbox were to go down, all your Good Messaging servers would be rendered useless until the Exchange server is back online and the GoodAdmin mailbox is available again. 

So my scenario of using more than a single consolidated GoodAdmin mailbox was a good idea, still works well and does help with performance and all the other reasons I mentioned above.  The drawback is that in this configuration, from within the Good Messaging console, you only see the server you are connected to under the “Good messaging servers” folder.  This also means that the “change good messaging server” option is grayed out and unavailable.  The fact is that the GoodAdmin mailbox is what keeps track of how many servers you have, but they all have to be configured to use the same GoodAdmin mailbox in order for the server to “know” about the other Good Messaging servers you have in your network.  This basically means that the user migration option is not going to work for us. 

This is not a problem, its just an inconvenience.  And it would have been nice to have known this initially when I talked with Good support eariler.  Lately no matter what company I deal with, I usually end up getting conflicting information about their products and features based on who you talk to.  The first time I call and get info on something, I hear one thing, then when I am working on the deployment and have a question or problem and call back, I hear something completely different.  This is irritating and can cause some major problems for large projects.