Verizon FIOS billing issues

I’ve been having a difficult time lately with Verizon and their billing of my FIOS account. Sure my account history is a bit complicated. Let me recount the things that have happened in the brief history of my account…

1. Ordered online with a promotion offer (ordered with a landline phone service and had billing through the phone bill).

2. Got billed wrong amount, turned out they never applied the online promotion to my account.

3. Got an account credit of $60 to cover the promotion discount for 6 months. Also got my Target gift card mysteriously after complaining that I had not yet received it after my 12 weeks or service.

4. Ported my landline phone service to a VOIP provider.

5. Switched my billing method to credit card after phone service was ported away from Verizon.

6. Got a letter from Verizon saying I was in default and my account was terminated and sent to a collection agency.

7. Called CS AGAIN and found that my account is ok afterall, they had some kind of mixup with the other CSR that processed the port. My account is in good standing and no balance is due.

So as you can see, its been fun! I love FIOS internet, its fast, reliable and perfect for my home network, but dealing with a big company like Verizon is such a pain.

When you call in to customer service, you get a rep after going through their aweful phone system, and then they find out I’m in Florida and have to transfer me. I finally get someone in Florida and they tell me they can’t help me because they are normal Verizon and have to send me to a FIOS rep. I finally get a FIOS rep and then they have problems finding my billing history and account information. Its all straightened out now though, so I can take a breath of fresh air and not have to worry about this account any longer… until next month that is when they screw up my bill again.

About Joe

I am the author of this blog, IT engineer, husband, father, and somewhat of a nerd.

Posted on November 7, 2007, in Professional/Tech and tagged , , , , , , , , , , , , , . Bookmark the permalink. 1 Comment.

  1. Yea, they really screwed me up big time. But it wasn’t all good in the end because the charged me an early termination fee when I shouldn’t have been charged it. Be careful especially since they don’t mail out bills for internet only accounts.

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