A Credit Card Miracle
Posted by Joe
We have a special promotional balance on my Citicard Credit Card. Its one of those touchy offers that if you are late on a payment or do even the slightest “oopsy” they jack up your rate and charge you a really high late fee. We went through this once in 2005 I think, when our bank payment didn’t go through for some reason, and it took weeks of dealing with them on the phone and trying to straighten things out. They jacked up our rate to almost 30%!
Well the other day, we forgot to schedule the most recent payment to the card. I happened to think to check the due date, and found that it was due that day! By the time I realized this, it was after 5pm and officially the payment wouldn’t post to my account until the following Monday. I knew for sure that they were going to jack up our rate to some rediculous number, and charge us a late fee. Well I called customer service, made the payment via phone, the rep did not understand my questions about the rate and how it would be affected.
So over the weekend I checked my account after my next statement was generated, and was amazed to find that they actually credited my account with the payment on the due date! My rate was normal, there was no late fee, only a small pay by phone fee. So everything is ok. Needless to say, I’ve setup an automatic payment in by bill pay to take care of it from now on. We had been meaning to automate that payment anyway. But it was a scare there for a little while. Hopefully soon we’ll be able to get rid of this account.
About JoeI am the author of this blog, IT engineer, husband, father, and somewhat of a nerd.
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