IE7 and printing e-mails


Now that IE7 is rolled out to over 1 million installations, time for problems!!! My company along with many other companies and end users, are now noticing that since the upgrade to IE7, users have sporadic problems printing e-mails from Outlook. We specifically run Office 2003 and when users print from outlook, sporadically, they will get a printout of the e-mail with the headers missing. We haven’t see any e-mails print with small text or some of the other symptoms that I’ve heard others experience. There are several workarounds and I’ll update this list as I come across more.

1. I f we use Microsoft Word 2003 to edit / compose the email and then print, noheadings are printed. If we uncheck Microsoft Word 2003 as our editor andthen compose the email it will print with headings.

2. Our firm is having a similar problem, and it is related to IE7 and ourthird party spam filter. When a message runs through the spam filterbut is passed due to the sender being on our white list, the messageheader does not print.The way to work around this, if you really need the messsage headerprinted is: forward the email to yourself which then prints perfectlyand adds the missing header back in. I do not know why this works, but it does.

3. Open a HTML formated email, select page setup, choose ‘Memo Style’, settop and bottom margins to zero (you may want to use the values above),click ok – print the emailThis problem is related to Internet Explorer 7 upgrade. Even if youremove IE7 after it has been installed the problem does not go away.

4. I found a solution: click on Format, you’ll see Send Pictures from the Internet is checked. Uncheck this, it should default check to HTML. Thiswill fix the problem. Some setting must have changed. No explanation

5. Another user suggested a less practical approach:He was able to print e-mails fine after doing the following:-Tools, options-In preferences tab, click e-mail options…-Under Message Handling, check “Read all standard mail in plain text”-Restart oulook, and you should be able to print e-mails fine.

6. You can disable font styles: Open Internet Options. On the general tab, click the Accessibility button. Check mark “Ignore font styles specified on webpages”.This will allow you to print headers on HTML emails.

7. If on emails that dont print the headers you first switch to landscape mode, they will print the headers correctly. You need to do it through the Outlook Page Setup function for it to work correctly. To do this:
1. Click on File and choose Page Setup
2. Choose Memo Style
3. Select the radio button for Landscape
4. Click OKThis setting will be for this email only and only until you close it.

The default setting will still be Portrait for other emails. This will at least let you print the missing information on these random emails until Microsoft releases an official fix for it.

8. In Outlook, go to “Tools” => “options”; in the preferences tab, click “email options”.
Under message handling, check the box “Read all standard mail in plain text”
You now need to quit Outlook and start Outlook again, and printing will be fine.

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About Joe

I am the author of this blog, IT engineer, husband, father, and somewhat of a nerd.

Posted on January 30, 2007, in Professional/Tech and tagged , , , , , , , , , , , , , . Bookmark the permalink. Comments Off on IE7 and printing e-mails.

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